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_aJanakiraman, B. _95054 |
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_aTotal quality management : _bText and cases / _cB. Janakiraman, R. K. Gopal. |
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_aNew Delhi : _bPrentice-Hall of India, _cc2006. |
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_aix, 250 p. : _bill. ; _c24 cm. |
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_aTotal quality management. _95026 |
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