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082 0 0 _a658.4013
_221
245 0 0 _aTotal quality management /
_cDale H. Besterfield ... [et al.].
250 _a3rdd ed.
260 _aUpper Saddle River, N.J. :
_bPrentice Hall ;
_aNew Delhi :
_bPrentice Hall of India,,
_cc2003.[Reprinted 2008, 2007, 2006]
300 _ax, 652p. :
_bill. ;
_c25 cm.
504 _aIncludes bibliographical references (p. 527-528) and index.
650 0 _aTotal quality management.
700 1 _aBesterfield, Dale H.
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