Total quality service : principles, practices, and implementation / D.H. Stamatis.
By: Stamatis, D. H
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Material type: 
BookPublisher: Delray Beach, FL : St. Lucie Press, c1996Description: xvi, 318 p : ill. ; 24 cm.ISBN: 1884015832 (alk. paper).Subject(s): Customer services -- Quality controlDDC classification: 658.812 Online resources: Publisher description
| Item type | Current location | Call number | Copy number | Status | Date due | Barcode | Item holds |
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Books
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Central Library, KUET General Stacks | 658.812 STA (Browse shelf) | 1 | Available | 3010026549 | ||
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Books
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Central Library, KUET General Stacks | 658.812 STA (Browse shelf) | 2 | Available | 3010026550 |
Total holds: 0
Includes bibliographical references (p. 298-306) and index.
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