Customer service on the Internet : building relationships, increasing loyalty, and staying competitive / Jim Sterne.
By: Sterne, Jim
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Material type: 
BookPublisher: New York : John Wiley, 2000Edition: 2nd ed.Description: xvi, 351 p. : ill. ; 24 cm.ISBN: 0471382582 (pbk. : alk. paper); 0471382582.Subject(s): Customer services -- Communication systems | Internet marketing | World Wide Web | InternetDDC classification: 658.81202854678
| Item type | Current location | Call number | Copy number | Status | Date due | Barcode | Item holds |
|---|---|---|---|---|---|---|---|
Books
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Central Library, KUET Fiction | 658.81202854678 STE (Browse shelf) | 1 | Available | 3010032493 |
Total holds: 0
Includes index.
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