Total quality management / Dale H. Besterfield ... [et al.].
Contributor(s): Besterfield, Dale H.
Material type:
BookPublisher: Upper Saddle River, N.J. : New Delhi : Prentice Hall ; Prentice Hall of India,, c2003.[Reprinted 2008, 2007, 2006]Edition: 3rdd ed.Description: x, 652p. : ill. ; 25 cm.ISBN: 9788177584127.Subject(s): Total quality managementDDC classification: 658.4013
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Includes bibliographical references (p. 527-528) and index.
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