Khulna University of Engineering & Technology
Central Library

Customer service on the Internet : (Record no. 7419)

000 -LEADER
fixed length control field 01162nam a2200325 a 4500
001 - CONTROL NUMBER
control field 000940605
003 - CONTROL NUMBER IDENTIFIER
control field BD-KhUET
005 - DATE AND TIME OF LATEST TRANSACTION
control field 20120910121806.0
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field 120910s2000 nyua 001 0 eng
010 ## - LIBRARY OF CONGRESS CONTROL NUMBER
LC control number 00028213
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 0471382582 (pbk. : alk. paper)
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 0471382582
040 ## - CATALOGING SOURCE
Original cataloging agency DLC
Transcribing agency DLC
Modifying agency MYG
082 00 - DEWEY DECIMAL CLASSIFICATION NUMBER
Classification number 658.81202854678
Edition number 21
100 1# - MAIN ENTRY--PERSONAL NAME
Personal name Sterne, Jim,
Dates associated with a name 1955-
9 (RLIN) 7869
245 10 - TITLE STATEMENT
Title Customer service on the Internet :
Remainder of title building relationships, increasing loyalty, and staying competitive /
Statement of responsibility, etc Jim Sterne.
250 ## - EDITION STATEMENT
Edition statement 2nd ed.
260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT)
Place of publication, distribution, etc New York :
Name of publisher, distributor, etc John Wiley,
Date of publication, distribution, etc 2000.
300 ## - PHYSICAL DESCRIPTION
Extent xvi, 351 p. :
Other physical details ill. ;
Dimensions 24 cm.
500 ## - GENERAL NOTE
General note Includes index.
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element Customer services
General subdivision Communication systems.
9 (RLIN) 7870
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element Internet marketing.
9 (RLIN) 7871
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element World Wide Web.
9 (RLIN) 5760
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element Internet.
9 (RLIN) 7872
942 ## - ADDED ENTRY ELEMENTS (KOHA)
Source of classification or shelving scheme
Koha item type Books
Holdings
Withdrawn status Lost status Source of classification or shelving scheme Damaged status Not for loan Permanent Location Current Location Shelving location Date acquired Source of acquisition Cost, normal purchase price Full call number Barcode Date last seen Copy number Price effective from Koha item type
          Central Library, KUET Central Library, KUET Fiction 2004-06-09 Asia foundation 0.00 658.81202854678 STE 3010032493 2012-09-10 1 2012-09-10 Books


Khulna University of Engineering & Technology
Funded by: HEQEP, UGC, Bangladesh