Stamatis, D. H., 1947-
Total quality service : principles, practices, and implementation / D.H. Stamatis. - Delray Beach, FL : St. Lucie Press, c1996. - xvi, 318 p : ill. ; 24 cm.
Includes bibliographical references (p. 298-306) and index.
1884015832 (alk. paper)
94046634
Customer services--Quality control.
658.812
Total quality service : principles, practices, and implementation / D.H. Stamatis. - Delray Beach, FL : St. Lucie Press, c1996. - xvi, 318 p : ill. ; 24 cm.
Includes bibliographical references (p. 298-306) and index.
1884015832 (alk. paper)
94046634
Customer services--Quality control.
658.812