Khulna University of Engineering & Technology
Central Library

Sterne, Jim, 1955-

Customer service on the Internet : building relationships, increasing loyalty, and staying competitive / Jim Sterne. - 2nd ed. - New York : John Wiley, 2000. - xvi, 351 p. : ill. ; 24 cm.

Includes index.

0471382582 (pbk. : alk. paper) 0471382582

00028213


Customer services--Communication systems.
Internet marketing.
World Wide Web.
Internet.

658.81202854678


Khulna University of Engineering & Technology
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