Stebbing, Lionel, 1930-
Quality management in the service industry / Lionel Stebbing. - New York : Ellis Horwood, c1990 [Reprinted 1994]. - 178 p. ; ill. ; 24 cm. - Ellis Horwood series in applied science and industrial technology .
Includes bibliographical references (p. [174]-175) and index.
0137472633 (pbk.) 9780137472635
95209569
Service industries--Management.
HD9980.5 / .S75 1994
658
Quality management in the service industry / Lionel Stebbing. - New York : Ellis Horwood, c1990 [Reprinted 1994]. - 178 p. ; ill. ; 24 cm. - Ellis Horwood series in applied science and industrial technology .
Includes bibliographical references (p. [174]-175) and index.
0137472633 (pbk.) 9780137472635
95209569
Service industries--Management.
HD9980.5 / .S75 1994
658