Total quality management /
Dale H. Besterfield ... [et al.].
- 2nd ed.
- Upper Saddle River, N.J. : Prentice Hall, c1999.
- x, 533 p. : ill. ; 24 cm.
Includes bibliographical references and index.
0136394035
98024253
Total quality management.
658.4013
Includes bibliographical references and index.
0136394035
98024253
Total quality management.
658.4013